Refund policy

 

MS Inc Return Procedures:
Merchandise must be returned within 30 days (45 days for international orders) from the original purchase of the item(s). Return shipping charges are the sole responsibility of the customer EXCEPT if an item is damaged or we shipped the wrong item. Additionally, your original shipping fee is not eligible for a refund  UNLESS you received the wrong item.

 

If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us. If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part). If your order included free items, you must also return those!

To return a product, please follow the steps outlined below:

1. Contact us to let us know you will be returning an item(s) so we can be on the look out for it.
2. Verify that all merchandise is in the original packaging, undamaged, and sellable as "brand new".
3. For your protection, please insure the package and use a trackable shipping method such as UPS Ground, Parcel Post or Priority Mail with Delivery Confirmation, or Registered Mail for overseas shipments. You are responsible for any shipping damages/loss that may occur.
4. Please include a copy of your purchase receipt with the return

Mail to:

RETURNS- Mike Stewart Inc

1303 Calle Avanzado

San Clemente, CA 92673 USA

* Credits issued for returns.

Credit will be issued after we receive, inspect, and process your return.  Please allow 2-3 business days to receive credit/refund once item is received.

IMPORTANT:  If you ordered swimfins from us and they don't fit, we do NOT cover return shipping fees! If you want advice on sizing, please email, but understand that any recommendation we provide is exactly that- a RECOMMENDATION and is no way a guarantee of fit and you will still be required to cover return shipping costs.  

There are no returns on anything that has been used, or in the case of boards, unwrapped from their packaging.  If you bought an item of clothing and washed it, we cannot accept a return.